📦 How do I place an order?

You can place an order by adding the desired product to your shopping cart, proceeding to the checkout and following the on-screen instructions.

🔄 Can I change or cancel my order?

This depends on the status of your order. Please contact us as soon as possible via info@yoozyfashion.nl .

📩 How do I know if my order has been confirmed?

Once your order is placed, you will receive a confirmation email with all the details. Check your spam folder if you do not receive the email.

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💸 What payment methods do you accept?

We accept iDEAL, Klarna, creditcards, PayPal and more. See our payment options at checkout.

🛍️ Can I pay afterwards?

Yes! Choose Klarna at checkout to pay later.

⚠️ Are there additional costs associated with certain payment methods?

No, all our payment methods are free to use.

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📍 What are the shipping costs?

Shipping costs within the Netherlands are €4.95 for a letterbox package and €6.95 for a standard package. For orders above €75, shipping is free.

📦 How long will it take for my order to be delivered?

Orders are delivered within 1-2 business days . Please allow longer delivery times during busy periods.

🔗 Can I track my order?

Yes, once your order has been shipped you will receive a tracking link by email.

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📌 What is a pre-order?

A pre-order means that you pre-order a product before it is in stock. This way you are assured of your purchase as soon as the product becomes available.

📢 Please note: If you place multiple items in one order, everything will be shipped together once the pre-order is in stock.

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♻️ Can I return an item if it doesn't fit?

Yes, you can return an item within 14 days , as long as it is unworn and in the original packaging.

💰 How long does it take to get my money back after a return?

After receiving and approving your return, we will process the refund within 14 days .

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📏 How do I know which size to choose?

Please refer to our size chart on the product page. Not sure? Contact us for advice!

🔗 Are the jewelry nickel-free or allergy-friendly?

Yes, all our jewelry is nickel-free and suitable for sensitive skin.

💡 How do I care for my jewelry or accessories?

To extend its lifespan, store jewelry in a dry place and avoid contact with water, perfume and chemicals.

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👤 Do I need an account to order?

No, you can also place an order as a guest .

🔒 How do you protect my personal data?

We handle your data with care and do not share it with third parties. See our privacy policy for more information.

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📩 How can I contact your customer service?

You can reach us via email: info@yoozyfashion.nl or via Instagram & TikTok ! 📩

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🎟️ How do I use a discount code?

Enter your discount code during checkout in the "Discount Code" field and click "Apply" .

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📍 Where is your company located?

Our company is located in Roosendaal , but we are a fully online webshop . We do not have a physical store and do not receive customers on location.

However, our customer service is always ready to help you via email or our contact form . Check out our contact page for more information.