Return Policy Yoozy Fashion

1. Return Conditions

At Yoozy Fashion, you can return your order within 14 days after receipt via our return portal. Items must be unworn, unwashed, and in original condition, including labels and original packaging. Damaged or used items are not eligible for return.

2. Exceptions

The following items are (partially) excluded from returns:

• Personalized or custom-made products
• Hygiene-sensitive items such as jewelry, swimwear, and hair accessories. These items cannot be returned via the return portal. If the item is demonstrably unopened and unworn, our customer service can be contacted for review.
• Sale and outlet items (final sale) cannot be returned unless explicitly stated otherwise.
• Shoes that have been worn or show signs of use, such as damaged soles or dirt on the bottom.

3. Return Costs

Return shipping costs are the responsibility of the customer unless the item is damaged or delivered incorrectly.

4. Return Procedure

Would you like to return an item? Register your return via our return portal:

Register return via the return portal

For items excluded from the return portal, such as hygiene-sensitive items, instructions on how to contact our customer service will be provided during the return request.

5. Refunds

After receipt and approval of your return, the purchase amount will be refunded within 10 business days via the original payment method. Shipping costs are refunded only if the return is due to an error on our part.

6. Questions

Do you have questions about your return or are you unsure whether an item is eligible? Please contact us at info@yoozyfashion.nl.

Last updated: December 22, 2025

Frequently Asked Questions about Returns

How do I register a return?

You can register your return via our return portal. Select the item you wish to return and follow the steps provided.

Until when can I return my order?

You can register your return within 14 days after receiving your order.

Can I return sale and outlet items?

Sale and outlet items (final sale) cannot be returned.

Why can’t I return some items via the return portal?

Some products fall under hygiene-sensitive items and are therefore excluded from returns via the portal.