Frequently Asked Questions (FAQ) – Yoozy Fashion

Below you will find answers to frequently asked questions about orders, payments, shipping and returns. If your question is not listed, please contact us at info@yoozyfashion.nl.

1. How do I place an order?

Select the items you would like to purchase, add them to your shopping cart and follow the checkout steps. After completing your order, you will receive a confirmation email.

2. Do I need to create an account to place an order?

No, you can place an order at Yoozy Fashion without creating an account. Creating an account can be useful for faster checkout and easier order management.

3. Can I change or cancel my order?

As long as your order has not yet been processed or shipped, cancellation is possible. Please contact us as soon as possible via info@yoozyfashion.nl and include your order number. If your order has already been shipped, you can use our return portal.

4. Which payment methods are available?

Available payment methods are displayed during checkout. If you choose Klarna, options such as pay later or split payments may be available, depending on your order and Klarna’s assessment.

5. What are the shipping costs?

Shipping costs are clearly shown during checkout. For current rates and information about free shipping from the minimum order amount, please refer to our shipping page.

6. What does the estimated delivery date on the product page mean?

On the product page we display an estimated timeline for processing, shipping and delivery. This date is based on our processing time and average carrier delivery times. The final delivery date may vary due to carrier workload, holidays or route planning.

7. Where can I track my order?

Once your order has been shipped, you will automatically receive an email with a track & trace code. You can track your order via our order tracking portal in two ways: using your order number together with the email address or phone number used when placing the order, or by entering your track & trace code (tracking number).

If no tracking information is visible yet, your order may still be processing. Tracking will automatically become active once the parcel has been handed over to the carrier.

8. How do I register a return?

Returns can easily be registered via our return portal. There you select the item you wish to return and follow the return request steps. Returns can be registered within 14 days after receipt of your order.

Go to the return portal

9. Can I register multiple items in one return?

Yes. In the return portal you can select multiple items from the same order and register them together in one return request.

10. Are there items that cannot be returned?

Yes. Personalized products, sale and outlet items (final sale), and hygiene-sensitive items such as jewelry, swimwear and hair accessories are excluded from returns. For hygiene-sensitive items that are demonstrably unopened and unworn, the return request will indicate how to contact our customer service.

11. Who pays for the return shipping costs?

Return shipping costs are at your own expense, unless the item was damaged or delivered incorrectly. In that case, we will resolve this for you at no cost.

12. Can I track my return?

Once your return has been registered and shipped, you can track it via the carrier’s track & trace. After receipt and processing, you will be informed by email.

13. What happens if my return is rejected?

If a return does not meet the return conditions, it will be rejected. You will receive an email with an explanation and information about the next steps.

14. When will I receive my refund?

After receipt and approval of your return, the purchase amount will be refunded within 10 business days via the original payment method.

15. What happens if I do not collect or refuse my parcel?

If a parcel is not collected or is refused, it will be returned to us. Any shipping and return costs may be deducted from the refundable amount.

16. How can I contact Yoozy Fashion?

You can contact us via info@yoozyfashion.nl. We aim to respond within 24 to 48 hours on business days.

Last updated: 22 December 2025